Light Duty Towing is the service the majority of customers require when they call a towing company. This is the service that hauls away passenger cars and trucks. Dispatchers and tow truck drivers often individually handle dozens of calls each day. They do all they can to reach customers quickly and give them the best service possible. No one enjoys waiting for a tow truck, but there are ways to make the situation a little faster and easier for everyone involved.
Leave the Keys If leaving a vehicle behind make certain to tuck the keys somewhere and notify the dispatcher of where the driver will find them. It is possible to tow without the keys, but the process is more difficult, and it is not good for the vehicle being towed.
Give Accurate Information Provide clear directions to where the vehicle is located and what they are collecting. Proper road names and distinguishing landmarks help to keep the driver in the right neighborhood. Incorrect data will usually increase the bill because many companies charge per mile and begin counting when they leave their shop.
Explain the Reason Why a vehicle needs a tow is a vital piece of information all services require. Light Duty Towing is not done with only one piece of equipment. Different situations like an accident, a flat tire or being stuck in a ditch will require equipment that a car with a flat battery or bad alternator does not need.
Mention Any Passengers It is not uncommon for people to ride along with the driver. Most are happy to share their cab with customers. Inform dispatch if more than one person needs a ride. Many companies now offer dual cabs that carry three or four passengers comfortably, but they do not necessarily take those vehicles on all calls. Not having the space for everyone could leave people stranded or cause a delay (and additional charges) as another tow truck is dispatched.
Delays and problems with reputable towing services occur in only a small percentage of daily calls. People have the ability to prevent their call from being the one that goes wrong.
